Contact Us

Where and when is the next MailCon conference?

Join us in New York City on Sunday, August 3, 2025, at Convene, followed by the MailCon Mixer & Afterparty at Ascent Lounge—an evening of top-tier networking in an upscale setting.

Why Sunday?

Great question! Our New York event is strategically scheduled the day before Affiliate Summit East at the Marriott Marquis (Monday, August 4)—right across the street. This timing makes it easy for our community to attend both industry-leading events without missing a beat.

Does MailCon have a virtual or hybrid option?

At this time, MailCon New York 2025 will be an in-person event only.

But don’t worry—you can still stay in the loop! Our Rethink Email webinar series brings conversations with email experts straight to your screen, keeping you connected to the latest insights in email marketing.

Subscribe to our newsletter, and we’ll make sure you never miss an update on upcoming webinars and industry trends.

How many attendees are expected at MailCon New York 2025?

With our venue capacity in mind, we anticipate around 600 attendees at MailCon New York 2025.

Who Attends?

Get a closer look at the brands, marketers, and industry leaders joining us. Learn more here.

Will there be presentations at the event?

Absolutely. MailCon New York 2025 will feature expert-led sessions, panels, and fireside chats covering the latest in email technology, trends, strategies, and deliverability hacks.

Want to Speak at MailCon?

Have insights to share? We're accepting speaker applications until June 13, 2025. Apply now to be considered for thought leadership opportunities at MailCon events and webinars.

Can I transfer a ticket?

Yes. Event passes are transferable—at no extra cost—up to two times. You can easily transfer your ticket without contacting us.

To Transfer a Ticket:

• 1. Click here and enter your email address.
• 2. You'll receive an email with a link to manage your registrations.
• 3. Select "Transfer Registration" and enter the new attendee’s details.
• 4. Both you and the new attendee will receive a confirmation email.

It's that simple!

Need to change registration details or update your profile?

You can easily update registration details anytime.

To Edit a Registration:

• 1. Click here and enter your email address.
• 2. You'll receive an email with a link to manage any registrations under your email address.
• 3. Select "Edit Details" and update the information.

It’s that simple!

How can I cancel a ticket, and will I get a refund?

To cancel your ticket, please contact us at [email protected].

Refund Policy:

• • Full Refund: Cancellations made at least 30 days before the event will receive a 100% refund to the original payment method.
• • No Refunds: Cancellations made within 30 days of the event are non-refundable, even if you’re unable to attend.
• • Ticket Transfers: All event passes can be transferred up to two times at no extra cost.

Refunds will be processed and issued back to the original payment method within 5 to 10 business days. By requesting a refund, you confirm that you have reviewed and understood our attendee registration refund policy.

I need a visa to attend; how do I get one?

Invitation Letter

If you're traveling internationally for MailCon, you are responsible for arranging your own visa requirements. While we cannot assist with visa appointments, we can provide an invitation letter if you are registered for the event.

To request an invitation letter, please email [email protected] with your ticket number.

Denied Visa

If your visa application is denied, contact us at [email protected] within 10 days of receiving the notice.

Refund Policy:

• • You are eligible for a full refund if your request is submitted at least 30 days before the event.
• • Refunds will be issued to the original payment method.

How do I download and access the MailCon App?

You can download the MailCon App from the App Store or Google Play. Please note that only registered attendees can log in.

What Can You Do in the App?

• • Connect and chat with attendees before, during, and after the event.
• • Get real-time updates on sessions, speakers, and event changes.
• • View sponsor offers and exclusive deals.

Enable push notifications to stay informed with important event updates.

Will there be an Exhibit Hall?

Yes. MailCon New York 2025 will feature an interactive table-top exhibit hall open from 12:00 PM to 6:00 PM, showcasing cutting-edge email solutions and industry-leading providers.

Interested in Exhibiting?
Exhibit spaces and sponsorships are available. Request more information here to secure your spot.

Questions about your Sponsorship or Exhibit Package?

All details about your sponsorship and exhibit package are available in our Partner’s Portal.

An invitation to access the portal is sent to the main contact listed on your application and contract. If you haven’t received it or need to update your main contact, email us at [email protected]—we’re happy to assist.

How do I register my team?

You can register your team easily through our Partner’s Portal. Simply click the “Register Team” button located at the top right corner of your portal to add team members.

An invitation to access the portal is sent to the main contact listed on your application and contract. If you haven’t received it or need to update your main contact, email us at [email protected]—we’re happy to assist.

Are virtual speaking opportunities available?

Yes. We’re always accepting speaker applications for our Rethink Email webinar series, bringing expert insights to a virtual audience. Apply here to be considered.

Please note that all speaking opportunities for MailCon New York 2025 are in-person only—we are not offering hybrid or virtual sessions for this event.

I applied to speak—when will I hear back?

We carefully review all speaking applications and will provide an update on your submission within 14 business days, regardless of whether your proposal is accepted.

Guest & Venue Safety

Your safety is our top priority. We’ve implemented enhanced cleanliness and safety measures throughout the event to ensure a secure experience for all attendees, vendors, sponsors, and staff.

If you’re feeling unwell or have health concerns that may impact your attendance, please reach out to us at [email protected] for assistance or cancellation requests.

Our Refund Policy

Cancellations of paid event passes are eligible for a 100% refund when requested in writing at least 30 days before the event.

Cancellations made within 30 days of the event are non-refundable. However, you can transfer your ticket to a future event at no cost.

If MailCon cancels an event, all tickets, sponsorships, and exhibit spaces will be refunded or transferred to a future event.

We’re committed to keeping you informed of any updates, including changes in local, state, or federal regulations. If you have any questions, our team is here to help.

Our Code of Conduct

We are dedicated to creating a professional, inclusive, and respectful environment. Unethical behavior—whether at our events, in our online community, or toward our staff—will not be tolerated. No exceptions.

Please take a moment to review and uphold our Code of Conduct to ensure a positive experience for everyone.