Contact Us

Where and when will the next MailCon conference take place?

Our next conference will be held on Sunday, July 28, 2024, at Convene, located near the heart of Times Square in New York City.

Why is the event on a Sunday? Glad you asked. Our New York event is held the day before the Affiliate Summit East conference, which is happening across the street at the Marriot Marquis on Monday, July 29. We want to ensure that our community can easily attend both events.

Will MailCon New York 2024 have a virtual or hybrid option?

While our New York conference is the big in-person email gathering happening for a day at Convene, unfortunately, we don't have a virtual or hybrid setup for the New York event.

But that doesn’t mean you have to miss out on all the action. Our MailCon Live webinar series brings the session experience to your screen, making it easier than ever to stay connected. Simply hit that subscribe button on our newsletters, and we'll ensure you're always in the loop for our upcoming webinars.

Will there be speaker presentations at the event?

Yes. MailCon New York 2024 will feature educational sessions, panels, and fireside chats with email and performance marketing experts sharing the latest email technology, trends, strategies, and deliverability hacks.

Have some insight to share? We are accepting speaking applications until June 14, 2024, for this event. Please apply here to inquire about thought-leadership opportunities at the MailCon events and webinars.

Will there be an exhibit hall?

Yes. MailCon New York 2024 features an interactive table-top exhibit hall from 12:00 PM until 6:00 PM. Exhibit spaces and sponsorships can be booked by requesting more information here.

How many attendees are expected at MailCon New York 2024?

Given the venue capacity, we anticipate approximately 600 attendees. You can learn more about who attends here.

Are there virtual speaking opportunities available?

Yes, we are always accepting speaking applications for our webinar series, MailCon Live. Please feel free to apply here.

Please note that all MailCon New York 2024 speaking opportunities are in-person only. We are not offering hybrid or virtual opportunities for this event.

I applied to speak; when will I know if my speaking application has been approved?

We will review your application, and you can expect to hear from us regarding your submission within five business days, whether your proposal was accepted or not.

Can I transfer my ticket?

Yes. All event passes are transferable, at no additional cost to you, up to (2) two times. If you need to transfer a ticket, you can easily do this without contacting us.

Simply click here and enter your email address. You'll receive an email with a link to manage all registrations you've purchased or under your name. Click "Transfer Registration" for the registration you want to transfer and enter the new attendee's information. You and the new attendee will receive a confirmation email after this process.

Can I change my registration details?

Yes. To edit your registration details, click here and enter your email address. Once done, you'll receive an email link to manage registrations under your name. Click "Edit Details" and customize away!

I need a visa to attend; how do I get one?

Invitation Letter

If you are traveling overseas to attend MailCon, please note that it is your responsibility to arrange any Visa requirements. Unfortunately, we cannot provide any guidance or assistance on visa appointments. However, we are happy to issue an invitation letter if you are registered for the upcoming event. Please email us at [email protected] with your ticket number to request an invitation letter.

Denied Visa

If your Visa application was denied, contact us at [email protected] within 10 days of receiving the notice. You will receive a full refund to the original payment method when requested in writing on or before (30) thirty days before the scheduled event.

How do I download and access the MailCon App?

You can download the MailCon App from the App Store or Google Play. Please note that you must be registered to login into the app.

The MailCon app allows users to chat with attendees before, during, or after the event, get real-time event updates, view sponsor offers, and more.

Be sure to enable the app's push notifications to receive essential updates before and during the event.

Guest & Venue Safety

Our top priority is the safety of our attendees, vendors, sponsors, and staff. We take extra precautions and measures to ensure cleanliness and safety measures are practiced throughout the event to help prevent the spread of disease.

If you are experiencing any COVID-like symptoms or have come into contact with someone who has COVID-19, we encourage you to refrain from attending the event. Please email our team at [email protected] with any concerns or cancellation requests.

Our Refund Policy

Cancellations of paid event passes will receive a full refund to the original payment method when requested in writing on or before (30) thirty days before the scheduled event.

Within (30) thirty days before a scheduled event, we will no longer provide a refund for cancellations (even if you cannot attend MailCon). However, we will transfer your existing ticket to a future event at no cost to you.

If a MailCon event is canceled, purchased tickets, sponsorships, and exhibit spaces will be transferred to a future event. MailCon strives to ensure you have options if an event is postponed or rescheduled.

Our team will keep you adequately informed should there be any updates or changes in local, state, or federal laws leading up to the event.