Gavin Laugenie is a veteran of over 15 years in the email marketing industry, heads up dotdigital’s thought leadership team, is a keen blogger and speaker. He’s been a judge of the Stevie Awards and the DMA awards and sits on the DMA email council chairing the learning and communications hub. He has worked closely with organizations in both the B2B and B2C sectors such as Universal Music Group, British Cycling, Vizio, Oliver Bonas, Asana, and Copa Airlines in the UK and US, helping them to build their email programs to drive increased customer experience, lifetime value, loyalty and ultimately return on investment.
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