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Where can I find my MailCon ticket?

You will find your ticket on the MailCon Mobile App or in the confirmation email that you received upon registration. If you can’t find your confirmation email, click here and follow the prompts.

You do not need to print your ticket. Just bring your government-approved photo ID along with you and you’re good to go!

How can I transfer a ticket?

If you need to transfer a MailCon ticket, you can easily do this without even needing to get in touch with us.

Simply click here and enter your email address. You'll receive an email with a link to manage all registrations that you've purchased or that are under your name. Click "Transfer Registration" for the registration you want to transfer and enter the new attendee's information. Both you and the new attendee will receive a confirmation email.

How can I change my registration details?

If for any reason you would like to change your registration details, you can easily do so here. If you need to change your email or transfer your ticket to someone else, you'll need to transfer your registration. Not to worry, that's a very easy process you can do here.

To edit your details, click here and enter your email address. You'll receive an email with a link to manage all registrations that are under your name. Simply click "Edit Details" and customize away.

How do I cancel a ticket and will I get a refund?

There will be no penalty for attendee registration cancellations received on or before the date thirty (30) days prior to the day of the event.

The full amount paid will be refunded to the original payment method. Please allow up to 5 to 10 business days after your refund has been processed to reflect the change in your account. When you request a refund, you’ll be confirming that you’ve reviewed and understood this attendee registration refund policy.

Please contact [email protected] to cancel your ticket.

How do I get a Visa?

You will first need to determine if you need a visa. If you do need a visa to attend MailCon, it is your responsibility to obtain one.

We cannot provide any assistance or advice in regards to this matter. However, we are happy to provide you with an invitation letter confirming your attendance. To request an invitation letter, you must be registered for MailCon. Get in touch with us at [email protected] and provide the following information:

  • Travel Dates (Arrival and Departure)
  • Full Name of Participant
  • Address
  • Country of Citizenship
  • Date of Birth
  • Telephone Number
  • Email Address
  • Company Name
  • Company Address
  • Company Telephone Number

We will then provide you with a travel letter where you can fill in your passport information.

If you are denied a visa, we aren't able to make any exceptions to our cancellation policy, although you are welcome to transfer your ticket to someone else for free.

What kind of discounts do you offer?

We offer special discounts for undergraduate students and select groups. If you're not eligible for any of these, you can still save on registration by purchasing an Early Bird Ticket before November 1, 2019.

Please note, any discounts we provide cannot be combined with any other offers. All discounts start on November 3, 2019 and are valid through January 25, 2020. Discounts cannot be applied to previously purchased tickets.

Please contact us at [email protected] to see if you are eligeble for a discount.

Group Discounts

We provide group discounts for groups of 4 or more. You can purchase group tickets on our registration page.

Student Discounts

We know how expensive college can be. As a full-time student pursuing an undergraduate degree this year (in 2019 or 2020), you can save 75% off your registration! Unfortunately, part-time students, students pursuing postgraduate or professional degrees, or faculty members are not eligible for this discount.

To receive a discounted ticket to MailCon, please contact and we'll email you requesting proof of your current student status. Once you email us back, we’ll email you a custom link where you can register online for the student rate. Please note, you will be required to present your valid student ID upon check-in at MailCon.

How do I download and access the MailCon App?

You can download the MailCon App from the App Store or Google Play. Please note you must be registered to login into the app.

You can chat with attendees before, during or after the conference, as well as customize your agenda and more.

Need more help?

If for any reason you need more assistance, please get in touch with us at [email protected]