Help Center

Updates Regarding COVID-19

New Update: May 4, 2020

Although we were looking forward to a great show in New York this summer, our attendees, staff, and vendor's safety is our top priority. Regretfully, due to the continuous impact of the COVID-19 pandemic, MailCon New York 2020, scheduled to take place this coming July 26th at the Crowne Plaza Times Square, will be canceled.

It is with a heavy heart that we've made this decision, but we are excited to share that we are already in the works of planning our next and best conference yet, MailCon Las Vegas 2021, that will be held January 31st and February 1st at Caesars Palace. We're also planning virtual opportunities and more to keep you connected and informed for the remainder of this year. Be sure to subscribe to our newsletter to stay updated on new announcements.

    Notice for MailCon New York 2020 registered attendees:

  • All registered conference passes will be transfered to our next MailCon event, at no additional costs to you, up to (2) two times.
  • Cancellations of conference passes completed on or before June 1, 2020 will receive a full refund to the original payment method.
  • After June 1st, we will no longer provide a refund for cancellations (even if you cannot attend the next MailCon event).
  • Please do not hesitate to contact us at [email protected] with any questions or concerns.

Where can I find my MailCon ticket?

You will find your ticket on the MailCon Mobile App or in the confirmation email that you received upon registration. If you can’t find your confirmation email, click here and follow the prompts.

You do not need to print your ticket. Just bring your government-approved photo ID along with you and you’re good to go!

How can I transfer a ticket?

If you need to transfer a MailCon ticket, you can easily do this without even needing to get in touch with us.

Simply click here and enter your email address. You'll receive an email with a link to manage all registrations that you've purchased or that are under your name. Click "Transfer Registration" for the registration you want to transfer and enter the new attendee's information. Both you and the new attendee will receive a confirmation email.

How can I change my registration details?

If for any reason you would like to change your registration details, you can easily do so here. If you need to change your email or transfer your ticket to someone else, you'll need to transfer your registration. Not to worry, that's a very easy process you can do here.

To edit your details, click here and enter your email address. You'll receive an email with a link to manage all registrations that are under your name. Simply click "Edit Details" and customize away.

How do I cancel a ticket and will I get a refund?

Please contact [email protected] to cancel your ticket.

  • Cancellations of conference passes completed on or before May 15, 2020 will receive a full refund to the original payment method.
  • After May 16th, we will no longer provide a refund for cancellations (even if you cannot attend MailCon).
  • All conference passes are transferable, at no additional costs to you, up to (2) two times.
  • Refunds will be returned to the original payment method. Please allow up to 5 to 10 business days for your refund to be processed to reflect the change in your account. When you request a refund, you’ll be confirming that you’ve reviewed and understood this attendee registration refund policy.

How do I get a Visa?

You will first need to determine if you need a visa. If you do need a visa to attend MailCon, it is your responsibility to obtain one.

We cannot provide any assistance or advice in regards to this matter. However, we are happy to provide you with an invitation letter confirming your attendance. To request an invitation letter, you must be registered for MailCon. Get in touch with us at [email protected] and provide the following information:

  • Travel Dates (Arrival and Departure)
  • Full Name of Participant
  • Address
  • Country of Citizenship
  • Date of Birth
  • Telephone Number
  • Email Address
  • Company Name
  • Company Address
  • Company Telephone Number

We will then provide you with a travel letter where you can fill in your passport information.

If you are denied a visa, we aren't able to make any exceptions to our cancellation policy, although you are welcome to transfer your ticket to someone else for free.

What kind of discounts do you offer?

We offer special discounts for undergraduate students and select groups. If you're not eligible for any of these, you can still save on registration by purchasing an Early Bird Ticket before May 1, 2020.

Please note, any discounts we provide cannot be combined with any other offers. All discounts start on May 4, 2020 and are valid through July 25, 2020. Discounts cannot be applied to previously purchased tickets.

Please contact us at [email protected] to see if you are eligeble for a discount.

Group Discounts

We provide group discounts for groups of 4 or more. You can purchase group tickets on our registration page.

Student Discounts

We know how expensive college can be. As a full-time student pursuing an undergraduate degree this year (in 2020), you can save 75% off your registration! Unfortunately, part-time students, students pursuing postgraduate or professional degrees, or faculty members are not eligible for this discount.

To receive a discounted ticket to MailCon, please contact and we'll email you requesting proof of your current student status. Once you email us back, we’ll email you a custom link where you can register online for the student rate. Please note, you will be required to present your valid student ID upon check-in at MailCon.

How do I download and access the MailCon App?

You can download the MailCon App from the App Store or Google Play. Please note you must be registered to login into the app.

You can chat with attendees before, during or after the conference, as well as customize your agenda and more.

Media Credentials

We provide conference passes to members of the media looking to attend our event. Please download and complete the Media Credential Form, and return it to us at [email protected].

Need more help?

If for any reason you need more assistance, please get in touch with us at [email protected]

Download the MailCon App

Start connecting with other attendees before the event, personalize your profile, customize your agenda, and more with the MailCon Mobile App.