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Help Center

How can I access the virtual event?

The event will be streamed from the screens embedded in the Agenda on our website and on the Mobile App "Agenda" tab.

You will receive an email to the email address you used for registration with a "Magic Link" to access the event on To find your ticket and registration details, please refer to the confirmation email that you received upon registration. If you can’t find your confirmation email, click here and follow the prompts.

You can also access the event on any of the below pages by using your email you used for registration:

  • Sessions: You can view the sessions on the Agenda.
  • Community: You can access the event on the Mobile App or on our Community page.
  • Brella: Our Virtual Matchmaking Solution for networking, in addition to the MailCon Community, will be available to access the day before the event and idefinitely after (link available soon).
  • Please do not hesitate to contact us at [email protected] with any questions or concerns.

    Will the sessions be available to view after the event?

    Yes, the sessions will be available for all registered attendees to view on-demand after the event for up to 30 days on our Agenda. The sessions will also be available to view on our Mobile App.

    If you did not get a view a live session because there was limited seating and the session was full, you will be able to view it on-demand afterwards.

    How can I transfer a ticket?

    If you need to transfer a MailCon ticket, you can easily do this without even needing to get in touch with us.

    Simply click here and enter your email address. You'll receive an email with a link to manage all registrations that you've purchased or that are under your name. Click "Transfer Registration" for the registration you want to transfer and enter the new attendee's information. Both you and the new attendee will receive a confirmation email.

    How can I change my registration details?

    If for any reason you would like to change your registration details, you can easily do so here. If you need to change your email or transfer your ticket to someone else, you'll need to transfer your registration. Not to worry, that's a very easy process you can do here.

    To edit your details, click here and enter your email address. You'll receive an email with a link to manage all registrations that are under your name. Simply click "Edit Details" and customize away.

    How do I cancel a ticket and will I get a refund?

    Please contact [email protected] to cancel your ticket.

    • Cancellations of conference passes completed on or before January 15, 2021 will receive a full refund to the original payment method.
    • After January 15th, we will no longer provide a refund for cancellations (even if you cannot attend MailCon).
    • All conference passes are transferable, at no additional costs to you, up to (2) two times.
    • Refunds will be returned to the original payment method. Please allow up to 5 to 10 business days for your refund to be processed to reflect the change in your account. When you request a refund, you’ll be confirming that you’ve reviewed and understood this attendee registration refund policy.

    What kind of discounts do you offer?

    We offer special discounts for undergraduate students and select groups.

    Please note, any discounts we provide cannot be combined with any other offers. All discounts start on December 1, 2020 and are valid through January 26, 2021. Discounts cannot be applied to previously purchased tickets.

    Please contact us at [email protected] to see if you are eligeble for a discount.

    Group Discounts

    Group discounts are available for in-person events only. Special group pricing is only available to sponsors for virtual events.

    Student Discounts

    We know how expensive college can be. As a full-time student pursuing an undergraduate degree this year (in 2020), you can save 25% off your registration! Unfortunately, part-time students, students pursuing postgraduate or professional degrees, or faculty members are not eligible for this discount.

    To receive a discounted ticket to MailCon, please contact and we'll email you requesting proof of your current student status. Once you email us back, we’ll email you a custom link where you can register online for the student rate. Please note, you will be required to provide your valid student credidentials.

    How do I download and access the MailCon App?

    You can download the MailCon App from the App Store or Google Play. Please note you must be registered to login into the app.

    You can chat with attendees before, during or after the conference, as well as customize your agenda and more.

    Media Credentials

    We provide conference passes to members of the media looking to attend our event. Please download and complete the Media Credential Form, and return it to us at [email protected].

    Need more help?

    If for any reason you need more assistance, please get in touch with us at [email protected]

    Download the MailCon App

    Start connecting with other attendees before the event, personalize your profile, customize your agenda, and more with the MailCon Mobile App.


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